Field technician
Installing, commissioning and leaving it working. You drive, you climb and you work on clients' sites: industrial units, offices, stations, building sites.
Come and graft with us
There is hard graft here. And you learn a huge amount.
The two go together and they cannot be separated. If you are looking for a quiet place where the day passes by on its own, this is not it. If you are looking to learn a real trade, with people who know how to do it and with time to do it properly, keep reading.
There is hard graft here, and that is not just talk.
We say it like that because that is how it is, and because whoever comes has a right to know beforehand and not on the first Tuesday.
This is not a place for warming a chair. There are days that go perfectly and days when an installation gets complicated at six in the evening and you have to stay and sort it out, because at the other end there is a client opening tomorrow. You work to real deadlines, with sites that do not wait and with systems that have to be running on the day that was agreed.
And there is a specific reason for that demand, and it is not the usual one. What we build is not an application you can patch on Monday: it is a fire system in a building with people inside, an access control that decides who goes into a room, a camera eight metres up that somebody has to climb to fit. A half-finished job here does not raise a ticket — it creates a problem for specific people.
That does not mean living in the office. It means that when something is said to be ready, it is ready, and that whoever promises is the one who answers for it afterwards. There is nobody here to blame, and that is the uncomfortable part and the good part at the same time.
And you learn a huge amount.
This is the part that makes up for it, and it is the reason most people stay.
Everything comes through here. One project can involve cameras, access control, intruder detection, fire detection, the network that carries it, the servers that record it and the artificial intelligence that understands what it sees. There are not many places where one person can get their hands on that whole chain, and fewer still where they can get their hands on it in the same house.
You work with more than a hundred different platforms and manufacturers, and not by hearsay: designing them, fitting them and maintaining them. Somebody who has been here a few years knows why a system works in one unit and fails in the loading bay next door, and that is not learned on a course — it is learned by having been there.
And you learn the part almost nobody teaches: why a project went wrong, which decision from three years ago is being paid for now, and how you tell a client that what they are asking for cannot be done. That is worth more than any certification, and it is what turns a technician into somebody people ask.
The team is what there is.
Nobody learns this on their own. What makes people learn fast here is that next to you there are people who have been doing it for years and who answer when they are asked — and who ask when they do not know, which is the half that is usually missing.
Saying «I don't know» is not penalised here. What is penalised is saying «yes, that can be done» without having checked, which is where the expensive problems come from. A technician who stops a job because something does not add up is doing their job, not being a nuisance.
And nobody climbs a column or opens a panel on their own on the first day. You go with somebody, for as long as it takes, and the person in front has an explicit remit to teach and not only to finish the installation.
We give you a career. But not in a hurry.
And this goes against what half the industry does, so it is worth explaining in full.
There are companies where after six months they change your job title so you do not leave, and after two years you are «head» of something you still do not know how to do. It works for the payslip and for the LinkedIn profile, and it fails the day you have to answer for a real project — because the title arrived before the trade did.
Here it is the other way round and it is slower. You start by going along, you carry on by doing, and you end up deciding once you have seen enough to decide well. Nobody signs off a project before having built a fair few, and nobody goes to a site alone before having gone with somebody to plenty of them.
What gets built that way holds up. A technician trained slowly knows why things are done and not only how, and that is the difference between somebody who follows a procedure and somebody who notices that the procedure is no good for THIS installation. The second takes years and there is no shortcut.
In exchange, what you learn is yours and you take it wherever you go. We would rather you stayed, and the way to manage that is not to tie you down: it is that here you carry on learning things you would not learn somewhere else.
Who is good at this.
No list of requirements, because qualifications matter less than they seem to.
- Anyone who likes understanding how things work, not just that they work. Here that shows within a week.
- Anyone who does not mind saying they do not know something and digs until they find out.
- Anyone able to look at an installation and see what is going to fail two years from now. That is not asked for at the start: it is learned, but you have to want to look.
- Anyone who can talk to a client without hiding behind the jargon. Half the trade is explaining why something cannot be done the way they asked for it.
- Anyone who cares that the work is properly finished even though nobody is going to look at it. A tidy cabinet and labels in place are not seen by the client: they are seen by the colleague who comes back three years later.
- And anyone who can take the cold of a site in January and the heat of a roof in August, because part of this is done outdoors.
And it is not all climbing columns.
There is room here for more trades than it looks from outside. These are the ones that exist in the house; whether there is a place open in one of them today is another matter, and you ask.
Support technician
The technical assistance service: diagnosing, fixing remotely what can be fixed and going out when it cannot. It is where you learn soonest how everything fails.
Configuration and setting up
Leaving the system doing what it has to do: rules, permissions, alerts, recording. It is the part that decides whether an installation is useful or just installed.
Sales and pre-sales
Understanding what somebody needs before proposing anything to them, and knowing how to tell them no when what they are asking for cannot be done properly. Here that is not an objection: it is the job.
Programming
Development at Infinity Neural: the models that look at the cameras and the system where everything lives. Here a fault does not put an error on a screen, it lets through something that had to be seen.
Data and reporting
Turning what the cameras see into something that can be read and decided on: dashboards, reports and the analysis of whether the number that comes out holds up.
Administration
Contracts, documentation, files and everything that makes a project provable afterwards. In this trade half the job is paperwork, and paperwork is also done well or badly.
Logistics and stores
Making sure the equipment is where it has to be on the day it is needed. A project is delayed by this more often than by anything technical.
And if your thing is something else that fits here and is not on the list, tell us anyway. The list is of the trades that exist, not of the doors that are open — and sometimes one opens because somebody turns up, not the other way round.
What kind of work it is, specifically.
There are field roles —installation, commissioning, maintenance— that spend a good part of the time on clients' sites: industrial units, offices, stations, building sites. Here you drive, you climb and you get dirty.
There are engineering and project roles, which decide what goes in and where before it exists, and which then answer for it working. You still set foot on the installation: nobody here designs from a drawing and a catalogue.
And there are development and data roles at Infinity Neural, which is where cameras are made to understand what they see. It is the artificial intelligence part, and it has a demand of its own: here a model that fails does not put an error on a screen, it lets through something that had to be seen.
What the three have in common is that nobody is isolated. The person writing the model talks to the person who positioned the camera, and that is rare and it is the reason people learn so quickly here.
What we are not going to tell you.
Because a jobs page that promises too much falls apart in the first interview.
We are not going to tell you this is a family. It is a job, and a demanding one. What there is, is people who help each other, which is more useful and less awkward.
We are not going to promise you that every day is interesting. There are weeks of pulling cable, of filling in documentation and of going over things you already know how to do. That is part of the trade too, and anyone who tells you otherwise is selling you something.
And we are not going to tell you that everybody fits in here. If you are after hours that never shift and a job you forget when you walk out, you are going to find this heavy going — and that is fine, there are places where that is right and this trade is not one of them.
How to write to us.
There does not have to be a vacancy posted.
Tell us what you know how to do, what you would like to learn and what kind of work you are after. That is enough to have a conversation, and if there is no place right now, we tell you — which is more useful than not answering.
You do not need a covering letter or a CV in a particular format. An installation you have built, a problem you have solved or something you have learned on your own is more interesting than a list of courses.
And if you are starting out and have no experience, just say so. Here you start by going along with somebody, so the experience is what you come to get.
What people ask before writing.
The ones that come up most. There are 22 on this subject, and the other 16 are in the index of questions.
All the questions, by subject▸What jobs are there in the company?
Eight different trades: field technician, support technician, configuration and setting up, sales and pre-sales, programming, data and reporting, administration, and logistics and stores. It is not all climbing columns, even if it looks like it from outside.
A trade existing does not mean there is a place open in it today, and that is something you ask. Sometimes a door opens because somebody turns up and not the other way round, so if your thing fits here and is not on the list, say so anyway.
▸What does a field technician do day to day?
Installing, commissioning and leaving it working. You drive to the client's site —industrial units, offices, stations, building sites—, fit what is on for that day, test it and leave it documented. There are days of pulling cable and days of sorting out something that was not planned for, and both are the job.
The part you do not see from outside is that the result is judged by how it looks when nobody is watching. A tidy cabinet and labels in place are not seen by the client: they are seen by the colleague who comes back in three years. That counts here.
And you work with what there is: cold on a site in January, heat on a roof in August. Part of this is done outdoors and there is no pretty way of putting it.
▸And a support technician, what exactly do they do?
Deal with what breaks: diagnose it, fix remotely what can be fixed and go out when it cannot. A fault comes in, you have to work out where it really comes from —which often is not where it looks like— and close it out.
It is the job where you learn soonest how everything fails. A support technician sees more ways for a system to break in a few months than a field technician sees in a good deal longer, because what did not work in dozens of different installations lands on their desk. That is why it is a good place to start even if it does not look like it.
The other half of the job is making sure the client does not have to call: checking what each piece of equipment is sending and raising the alert ourselves when a camera has gone blind and is still switched on as if nothing had happened.
▸What does the configuration and setting up job involve?
Leaving the system doing what it has to do: rules, permissions, alerts, recording periods, who receives what and when. It is the part that decides whether an installation is useful or just installed.
It sounds like screen work and a lot of it is conversation. Before configuring an alert you have to understand the client's operation: what shift is on at that hour, who is going to look at it, what happens if it goes off on a Saturday. A technically perfect rule that alerts an inbox nobody opens is a rule that does not exist.
▸What does a salesperson do here?
Understand what somebody needs before proposing anything to them, and know how to tell them no when what they are asking for cannot be done properly. Here that is not an objection to dodge: it is the job, and it is what is most appreciated afterwards.
What this job is not: reciting a catalogue, giving a price over the phone and closing. No proposal from this company comes out of a drawing and a catalogue, so whoever sells sets foot on the installation, looks at the cameras that are there and comes back with what can be done and what cannot. If something has to be checked, we say it has to be checked.
That is why it takes a while before somebody goes out alone: you have to know a fair amount of the trade to hold a conversation like that without promising too much.
▸What gets programmed at Infinity Neural?
The models that look at the cameras and the system where everything lives. It is artificial intelligence development applied to video, with the particularity that the result runs inside the client's installation and not in a laboratory.
And it has a demand of its own that is worth understanding before you come: here a fault does not put an error on a screen. It lets through something that had to be seen, or sets off an alert that should not have gone off, and at the other end there is a night shift that stops taking any notice of the system by the third time.
The unusual thing about this place, and what makes people learn quickly, is that the person writing the model talks to the person who positioned the camera. You can ask for it to be moved ten degrees instead of fighting an impossible image.
What Infinity Neural develops The Neural technology from the inside What IRIS Neural is, on its own site
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Write to us.
Tell us what you know how to do and what you would like to learn. If it fits, we talk; and if there is no place right now, we tell you straight.