Questions · Intruder detection
What exactly does an alarm receiving centre do?
It receives the signal from the panel twenty-four hours a day, interprets it, verifies it and carries out the protocol written for that particular installation: who is called, in what order, what they are told and what is done if they do not answer.
It is a security company with its own authorisation and its own regulations, and it is a decision separate from the one about the system, with its own contract and its own fee. What to look at when you contract one is not the price: it is what protocol it is going to follow with your installation, what it does if the first telephone does not answer, whether it accepts and acts on the image verification you have fitted, how it identifies whoever rings asking for a disarm, and what it has available to send somebody out.
And there is a part that is the client's responsibility and not the centre's: keeping the contact list and the identification codes of the authorised people up to date. A centre with a four-year-old list rings somebody who no longer works there, and that gets discovered in the small hours.
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A written answer is enough to decide whether it interests you. To know whether it works at your site you have to see it on a real scene, with the image as it is and, on top of it, what the system understands from it. That is on the IRIS Neural website, which is the group's product.