What people really ask.

Yes. Lemon Neural is built to be compatible with, and to connect to, the business platforms you already run — EPOS (electronic point of sale), CRM (customer relationship management) and other systems that matter to your business.

It does this through advanced APIs (application programming interfaces). Through our Neural API, Lemon Neural can exchange information and data with your systems, which lets you:

· Enrich your business data: combine the footfall and physical behaviour information Lemon Neural collects with your sales, customer and operations data.

· Build a 360-degree view: get a fuller, more unified picture of your operations and of the customer life cycle.

This integration lets you get more out of the technology you have already paid for, and make smarter decisions on a richer, better-connected set of data.

The data Lemon Neural collects is presented clearly and accessibly on a dashboard you can adapt to your own needs, built so you can see the key figures for your business without being a data analyst.

This business intelligence dashboard, which you reach through our Neural BI platform, gives you a complete real-time picture through:

· Detailed statistics and charts: see footfall trends, behaviour and how your space performs, in figures and in graphics that are easy to read.

· Heatmaps: see at a glance which areas are most popular or where customers stay longest, which helps you get your layout and merchandising right.

· Real-time alerts: get instant notifications about critical events, such as crowding or long waiting times, so you can react quickly.

This way of presenting the data makes strategic decisions far easier, so you can improve operations, marketing campaigns and the customer experience before problems arise, on the basis of accurate information.

Lemon Neural is built to manage events in your space before they escalate, detecting key situations and triggering automatic responses in real time.

Our artificial intelligence can identify critical events and raise alerts for them:

· Excessive queues: queues detected that go past a set time or length.

· Occupancy exceeded: an alert when the number of people goes past the maximum allowed for the premises or for a particular area.

· Access to restricted areas: a notification if people enter areas they are not authorised to be in.

· Crowding: concentrations of people identified that could pose a safety risk or make people uncomfortable.

· Falls or prolonged immobility: incidents detected that need immediate attention.

Because it connects to Neural React, Lemon Neural does not just raise an alert — it can act on these events intelligently and in real time, automating responses such as:

· Sending visual or audible alerts to your staff.

· Playing custom messages on screens or over the PA system.

· Switching on warning lights or dynamic signage to guide people.

· Adjusting systems such as air conditioning or lighting automatically to the behaviour or the density detected.

This ability to detect and respond automatically makes Lemon Neural a real help with safety, operational efficiency and crisis management in any physical space with public footfall.

Both. Lemon Neural gives you two layers of information, real-time and historical, and both matter for running your physical business intelligently.

· Real-time data for immediate decisions: you get accurate, instantly updated information on what is happening in your space. That matters for reacting to what is going on right now — an unexpected peak in footfall, a queue forming suddenly, a specific event detected. It lets you take operational decisions 'as you go'.

· Historical data for analysis and planning: Lemon Neural also stores, organises and analyses large volumes of historical data. That information is invaluable, because it lets you: Identify long-term trends: understand how your customers' behaviour and your space's performance change over months or years. Recognise seasonal patterns: prepare in advance for peaks or troughs in demand on public holidays, in particular seasons, around events or even at particular times of day. Assess the impact of your strategies: measure with hard figures how changes to your operations, your shop layout or your marketing campaigns have affected people's behaviour and your results. Predict future figures: by analysing historical patterns with artificial intelligence, you can anticipate future footfall, estimated waiting times or staffing needs, and plan your resources ahead of time.

So Lemon Neural does not only show you what is happening now — it helps you understand why it happened in the past and prepare for what is coming, which makes for smarter decisions taken earlier.

Lemon Neural collects and analyses data to a very high level of accuracy, which means your decisions rest on information you can trust.

Built on advanced artificial intelligence and current computer vision, our system reaches up to 99.9% accuracy in detecting and counting events and people. That is well beyond the reliability of manual methods or of the traditional systems on the market.

It is worth saying that although Lemon Neural's accuracy is consistently reliable, it can vary slightly with outside factors such as the quality of the cameras installed and the lighting where they are. The system is tuned to stay reliable and to give very accurate figures for improving your business.

UPON Group is committed to keeping Lemon Neural running properly in your business, with specialist support at every stage. Our team is there to help you with:

· Help with installation: professional guidance and support to install and commission Lemon Neural properly in your space.

· Configuration to suit you: expert help setting the system up for your particular needs and goals, so you get the figures that matter to you.

· Detailed training: training for you and your team on how to use the platform, read the data and get everything out of Lemon Neural.

· Fault resolution: support, both when you call and before you have to, to identify and fix any technical fault quickly, keeping interruptions to a minimum and your operation running.

The point is that you know professional backing is always there, so you can concentrate on using Lemon Neural's data to improve and grow your business.

Yes, absolutely. One of the big advantages of an advanced artificial intelligence system like Lemon Neural is how easily and flexibly you can get at your own data and use it for analysis elsewhere.

Lemon Neural lets you export all the counting data and every figure the system produces. You can download it in common formats that most tools read, such as CSV or Excel. That lets you:

· Integrate it easily: drop the footfall and behaviour information straight into your internal monthly or quarterly reports, presentations or existing dashboards.

· Analyse it your own way: go deeper with your own BI (business intelligence) tools or data analysis software.

· Take a strategic view: compare performance between periods, identify long-term trends and seasonal patterns, and measure precisely what your operational or marketing strategies have really done over time.

Exporting means all the information Lemon Neural collects is entirely yours to use, so you can improve your operations and your strategic decisions.

Yes. Prediction is one of the things that sets Lemon Neural apart. Unlike many systems that only give you historical or real-time figures, Lemon Neural goes a step further, thanks to its artificial intelligence algorithms and its deep analysis of the historical data it collects (footfall, waiting times, movement patterns).

Prediction lets you:

· Anticipate future trends: Lemon Neural can predict visitor peaks at certain hours of the day or days of the week, queues likely to build at specific points, or changes in how the public behaves generally.

· Plan better: with those predictions you can adjust staffing, stock management, maintenance scheduling or even the launch of particular marketing campaigns before the situation arrives.

· Act early: instead of reacting to what is already happening in your premises, you can get ahead of events and prepare for the immediate future, cutting risks and making the most of opportunities.

Prediction is a key difference between Lemon Neural and the competition, because it gives you an invaluable strategic tool for running your premises more efficiently and more profitably.

Yes, you can, and it improves both energy efficiency and your customers' experience. Adjusting the lighting to the number of people present keeps the atmosphere right at all times and cuts unnecessary consumption.

It takes a system that counts people in real time and is connected to the lighting control system. Lemon Neural counts people very accurately, anonymously and in real time, which lets you switch lights on and off or dim them automatically according to how full your space actually is.

You can do it by installing a system that measures in real time how many people are present and connects that to your air conditioning. The air conditioning then adjusts itself to keep people comfortable and avoid excessive consumption.

Lemon Neural counts people very accurately in real time, entirely anonymously, and can be connected to air conditioning systems. That keeps your room at the right temperature, improves the experience for the people in it and cuts your energy bill.

It is now possible to adapt the advertising shown on screens to the characteristics of the public present, such as approximate age or gender, so it is more relevant and more effective. It takes a system that detects demographics anonymously and is connected to the platform that manages the content on the screens.

Lemon Neural analyses the demographic profile of the public in real time (always anonymously, and in line with the RGPD) and can trigger custom content automatically. So you show more relevant messages, get more interaction and improve the conversion of your advertising campaigns.

Yes. Today's technology can detect anonymously the general characteristics of the public present — their age range, or whether families, young people or older people predominate — and use that to play more relevant messages over the PA at any given moment.

Lemon Neural analyses in real time who is in a space and lets the PA system play messages adapted to them automatically. That improves the communication, makes the announcements more effective and creates a more personal experience, always in line with the RGPD.

Sí, y hacerlo es clave para mejorar la efectividad de tus campañas. Cuanto más sepas sobre quién visita tu negocio (edad, género, si vienen solos o en grupo…), más fácil será diseñar mensajes, promociones o productos que realmente conecten con tu audiencia.

La mayoría de negocios físicos no tiene acceso a esta información sin recurrir a encuestas o programas de fidelización. Pero gracias a soluciones de análisis de video con inteligencia artificial como Lemon Neural , ahora es posible detectar y segmentar automáticamente el perfil demográfico de tus visitantes de forma anónima.

Esto te permite lanzar campañas dirigidas con mayor precisión, adaptar tus creatividades al público real que te visita y evaluar qué perfiles responden mejor a cada acción, todo en tiempo real y sin recopilar datos personales.

Medir manualmente cuánto tiempo pasa cada cliente en un mostrador es ineficiente y propenso a errores. Sin embargo, existen soluciones basadas en inteligencia artificial que permiten realizar este cálculo de forma automática, precisa y en tiempo real.

Lemon Neural detecta:

Cuándo una persona llega al mostrador.

Sí, existen soluciones que permiten monitorizar de forma automática cuántas personas están haciendo cola y cuánto tiempo esperan. Esta información es clave para tomar decisiones rápidas, abrir nuevas cajas cuando sea necesario y mejorar la experiencia del cliente.

Lemon Neural analiza en tiempo real:

El número de personas en cola por caja .

Tener demasiadas cajas abiertas en momentos de baja afluencia desperdicia recursos. Tener pocas cuando el local se llena provoca largas esperas, mala experiencia y pérdidas. La clave está en anticiparse y tomar decisiones basadas en datos reales, no en intuiciones.

Lemon Neural te permite:

Medir en tiempo real cuántas personas hay en tienda.

Saber si las cajas están funcionando con fluidez es clave para evitar cuellos de botella, tiempos de espera excesivos y una mala experiencia de compra. Pero muchas veces el personal no tiene visibilidad inmediata de lo que ocurre en tiempo real.

Lemon Neural monitoriza continuamente las zonas de pago, detectando:

El número de personas en cola .

Las colas son uno de los principales puntos de fricción en la experiencia de cliente. Afectan la percepción del servicio, provocan abandono y afectan directamente a la rentabilidad. Reducirlas no siempre significa añadir más personal, sino actuar con datos.

Lemon Neural monitoriza en tiempo real la formación de colas , su longitud, tiempos de espera y velocidad de avance. Con esta información puedes:

Detectar patrones de saturación en ciertos horarios o zonas.

Las colas largas generan frustración, abandonos y pérdidas de ventas. Pero muchas veces no se detectan a tiempo porque el equipo no tiene visibilidad en tiempo real, y tampoco es fácil medir cuánto espera cada cliente.

Lemon Neural te permite monitorizar automáticamente las colas : cuántas personas hay, cuánto tiempo lleva esperando cada una y si se forman cuellos de botella en momentos clave. Incluso puede alertarte cuando se supera un umbral de espera definido, para que tomes medidas inmediatas, como abrir más cajas o reforzar la atención.

Así, no solo evitas malas experiencias, sino que mejoras la eficiencia operativa y mantienes el flujo de clientes sin fricción.

Tener rampas, ascensores o zonas amplias es fundamental, pero la verdadera accesibilidad no se mide solo por el diseño, sino por cómo se usa el espacio en la práctica. A veces, un local cumple con la normativa pero sigue presentando barreras reales: puertas estrechas, pasillos obstruidos o mobiliario mal distribuido.

Para saber si tu espacio es realmente accesible, necesitas observar cómo interactúan con él las personas con movilidad reducida: ¿pueden moverse sin obstáculos? ¿utilizan las rutas previstas? ¿hay zonas que evitan sistemáticamente?

Lemon Neural detecta de forma anónima la presencia de personas con sillas de ruedas u otros elementos de apoyo, y analiza sus recorridos dentro del local. Con esta información puedes identificar barreras no evidentes, validar la eficacia de tus rutas accesibles y adaptar el espacio para que sea verdaderamente inclusivo y funcional.