Questions · Cameras
A customer asks me for a copy of the recording they appear in. Do I have to give it to them?
They have a right of access to their data, and that right can be met without handing over the raw video. The usual way is to verify their identity, find the sequence and give them access while protecting any third parties who appear: masking or blurring other faces and number plates, cropping the field of view, or letting them view it.
What you cannot do is simply hand over a recording with other people in it, because their data is in there too and they have not asked for anything. Nor is it right to give the video to a third party who asks on their behalf —an insurer, a lawyer, a relative— without the corresponding authorisation. When there are proceedings behind it, the natural route is to hand it to the authority or the court that requires it.
It is worth putting the request and what was done in writing, and having the system record who exported what and when. Specific requests have their nuances —who is asking, what for, what can be seen in the image— and each one is worth reviewing before answering, instead of having one single answer for all of them.
Where it is set out in full.
Where you can see it working.
On the IRIS Neural website, on real scenes.
All the questions.
Five hundred and forty-four, grouped by topic. Each with its own page.
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See it working.
A written answer is enough to decide whether it interests you. To know whether it works at your site you have to see it on a real scene, with the image as it is and, on top of it, what the system understands from it. That is on the IRIS Neural website, which is the group's product.