Lemon Neural

Premier solutions for boundless success

Customer Journeys and Dwell Time

Mastering your venue’s dynamics is pivotal. Dive deep into the nuances of your visitors’ behaviours and pathways. With a keen grasp of their movements and pause points, you can forge transformative strategies, amplifying sales and cultivating an unmatched customer experience.

By truly grasping your visitors’ paths and their sojourns at each nexus, you’ll have the power to:

  • Tailor product layouts to harmonise with bustling and serene zones.
  • Amplify customer service presence precisely where and when the pulse is highest.
  • Swiftly respond to customer needs, erasing the dread of waiting.
  • Fluidly navigate foot traffic, eradicating any bottleneck moments.
  • Place your promotions or adverts at heartbeat moments and locales throughout the day.
  • Scrutinise and refine the potency of your sales and marketing approaches.

Delve into your customers’ journeys and turn those insights into tangible outcomes.

 Lemon Neural

Premier solutions for boundless success

Customer Journeys and Dwell Time

Mastering your venue’s dynamics is pivotal. Dive deep into the nuances of your visitors’ behaviours and pathways. With a keen grasp of their movements and pause points, you can forge transformative strategies, amplifying sales and cultivating an unmatched customer experience.

By truly grasping your visitors’ paths and their sojourns at each nexus, you’ll have the power to:

  • Tailor product layouts to harmonise with bustling and serene zones.
  • Amplify customer service presence precisely where and when the pulse is highest.
  • Swiftly respond to customer needs, erasing the dread of waiting.
  • Fluidly navigate foot traffic, eradicating any bottleneck moments.
  • Place your promotions or adverts at heartbeat moments and locales throughout the day.
  • Scrutinise and refine the potency of your sales and marketing approaches.

Delve into your customers’ journeys and turn those insights into tangible outcomes.

Unlock the hidden potential within

every nook and cranny of your establishment.

Preferred Route Identification
People's Movement Direction and Speed
Peak and Trough Flows by Day and Time

Movement Patterns

Analysing routes and trajectories in a specified area reveals movement patterns. This is invaluable for pinpointing congestion zones, detecting shifts in trends, preventing hazardous situations, refining marketing strategies, and tailoring experiences and services to distinct needs.

Dwell Times

The average duration a person spends in a specific area, essential for optimising product placement.

Interaction Rate

The percentage of visitors engaging with specific points of interest such as exhibits, counters, adverts, or kiosks.

Satisfaction Index

A measure of visitor satisfaction based on interactions with customer service staff or observed behaviours.

Heatmaps

Broaden your scope

These vibrant visuals track real-time movements, colour-coding areas based on footfall levels, revealing activity patterns and key hotspots. This empowers you to experiment with varied strategies, enhancing your understanding of your environment and refining the functionality of spaces.

Explore the world around you with a fresh perspective.

Anonymous IDs

Expand your vision

Assigning anonymous IDs* offers the capability to trace an individual’s journey, giving you a holistic view of their activity patterns without infringing upon their privacy.

How does it work?

The system creates temporary identifiers for every individual visiting your premises. These IDs are entirely anonymous, devoid of personal details, but they enable the tracking of movements, revealing how visitors engage with your environment.

The outcome?

A comprehensive insight into behavioural trends! Armed with this invaluable data, you can refine your space to enhance the user experience and pinpoint opportunities to bolster your marketing and sales strategies.

*ID allocation is always in strict adherence to the prevailing legislation of the relevant country.

Return Rate

The percentage of individuals revisiting a venue within a specified timeframe helps gauge their loyalty and the efficacy of marketing initiatives.

Conversion Rate

The ratio of returning visitors compared to those actively making a purchase clearly sheds light on both strengths and specific areas requiring enhancement.

Purchasing Habits

Tracking an individual's behaviour over time offers the chance to tailor recommendations or adjust marketing and customer service approaches.

Anonymous IDs

Expand your vision

Assigning anonymous IDs* offers the capability to trace an individual’s journey, giving you a holistic view of their activity patterns without infringing upon their privacy.

How does it work?

The system creates temporary identifiers for every individual visiting your premises. These IDs are entirely anonymous, devoid of personal details, but they enable the tracking of movements, revealing how visitors engage with your environment.

The outcome?

A comprehensive insight into behavioural trends! Armed with this invaluable data, you can refine your space to enhance the user experience and pinpoint opportunities to bolster your marketing and sales strategies.

*ID allocation is always in strict adherence to the prevailing legislation of the relevant country.

Return Rate

The percentage of individuals revisiting a particular venue within a specified timeframe helps accurately gauge their loyalty and assess the efficacy of targeted marketing initiatives.

Conversion Rate

The ratio of returning visitors compared to those actively making a purchase clearly sheds light on both strengths and specific areas requiring enhancement.

Purchasing Habits

Tracking an individual's behaviour over time offers the chance to tailor recommendations or adjust marketing and customer service approaches.

Looking to elevate your processes to the next level?